Phone & Video Calls in Wyoming (WDOC)

How Phone Calls Work

Wyoming prison phones run through ICSolutions, and calls only go one direction — the incarcerated person dials out, to numbers on their approved calling list. The list holds up to 20 numbers (attorneys don’t count against it), is set at intake, and can only be changed once every 90 days — so a new phone number on your end can take months to reach the list.

The published limits: no more than 120 minutes of phone use in a day, no call longer than 30 minutes (the system disconnects automatically), and no calls between 10 p.m. and 6 a.m. Calls are monitored and recorded, except to registered attorney numbers and approved confidential parties. Three-way calls, call forwarding, and toll-free numbers are prohibited and carry discipline.

In a verified emergency — a death or hospitalization involving immediate family or someone on the approved visiting list — staff place a call at no cost.

Paying for Calls

The published ways to pay:

• Prepaid collect — you open and fund an account at icsolutions.com tied to your number; when the person calls you, that account is charged. The policy offers this setup when a collect call hits a number the carrier can’t bill. Billing and refund questions go to ICSolutions, not WDOC.
• Debit — the person pre-pays from their own account through the canteen; unused balances are refunded at release.

WDOC does not publish per-minute rates anywhere on its site. The current rate appears when funding an ICSolutions account — for a family budgeting calls, the account screen is the only live source. The policy’s written-notice requirement covers a change of phone vendor, not rate changes under the existing contract, so a rate can move without any announcement.

Video Visits

Video visiting runs on ICSolutions’ “The Visitor” system. Registration is free at icsolutions.com — select the facility, enter the person’s name and number, and wait for approval (everyone on the approved visiting list is authorized for video). Home visits run through a Windows computer or the free ICS MOBILE app on a phone or tablet.

What the published materials say about cost: home video visits are fee-based and “the cost will vary by facility” — no dollar amounts are published anywhere official. The account is charged when the visit is scheduled, and connectivity problems are not refunded, so a stable connection matters.

One honesty note: WDOC’s visitation page documents video visiting for the State Penitentiary and the Honor Conservation Camp. Whether it operates at the Women’s Center, the Medium Correctional Institution, and the Honor Farm is not published — ask the facility or check the ICSolutions account for available facilities.

Special video visits can be approved for significant family events — funerals, weddings, baptisms — through the special-visit request process described in Visiting in Wyoming.

Tablets and Messaging

WDOC publishes no tablet-based way for families to message someone inside — news reports describe an education tablet program for coursework and vocational training on a closed network, but WDOC itself posts nothing about tablets. There is currently no published family-to-inmate electronic messaging service of any kind. The state’s 2026 mail policy added language anticipating an electronic messaging system, but no vendor, cost, or sign-up process has been published — if messaging launches, the policy says mail rules will apply to it.

Verify Before Acting

For the general, nationwide overview of this topic, see the national guide: Staying in Touch.