Phone & Video Calls in New Hampshire (NHDOC)

How Calls Work

NHDOC’s phone, messaging, and video services run through one contracted vendor: ConnectNetwork by GTL (now ViaPath) — the state’s Site ID is 222 — under a contract running through October 2027. There are no incoming calls — the incarcerated person places collect, prepaid (AdvancePay), or debit calls from phones in the housing units, generally available between 7:00 a.m. and 10:00 p.m. depending on the unit.

Each person maintains an approved contact list of up to 20 people, with numbers submitted through the vendor’s electronic system and changed by request slip or the support app on the tablets — so adding a new number is something the person does from the inside, not something a family member can do directly.

The published call allowances: one 30-minute call per hour in general population and lower custody, and one 15-minute call per hour during out-of-cell time in restricted housing. International calls to many countries are possible. NHDOC publishes no free-call or emergency-call allowance; family emergencies are handled through the department’s family-crisis visit directive rather than the phone policy.

Setting Up an Account and Costs

Family accounts are created at web.connectnetwork.com or through the ConnectNetwork mobile apps; the automated deposit phone line requires Site ID 222. Deposit channels for the person’s accounts are covered in Sending Money.

NHDOC does not publish a rate sheet online — rates are posted inside the housing units. The most recent independent survey (Prison Phone Justice, with 2019-2020 data) put New Hampshire first in the nation for affordability: $0.20 for a 15-minute call — about 1.3 cents a minute — for collect, prepaid, and debit alike. That data is several years old, so the working numbers are whatever the ConnectNetwork account shows at funding time.

Rules That End Calls

Every call except verified attorney calls is recorded and subject to monitoring. Two rules carry consequences for the people outside:

• Three-way calling is prohibited — connecting the person to a third number mid-call is a disciplinary violation that can cost the outside party their own phone and visiting privileges
• Sharing PIN accounts is prohibited

Attorney calls are excluded from recording once the vendor verifies the attorney’s standing with the New Hampshire Bar — or the equivalent organization in another state — and flags the number. New Hampshire Relay for deaf and hard-of-hearing callers is at 1-800-735-2964.

Video Visits

Remote video visiting runs through the GTL VisitMe portal (nhdoc.gtlvisitme.com/app). The published sequence: register on the portal, request approval for remote video visitation with the specific person, wait for the facility’s approval, then install the GettingOut Visits app — using the same email address on both accounts. Once approved, the incarcerated person initiates the visit to the visitor’s device at the scheduled time.

NHDOC publishes no video-visit price; per the vendor’s materials, costs appear during scheduling.

Children’s Video Visits Through the Family Connections Center

Separate from the vendor system, the Family Connections Center runs weekly 20-minute video visits between incarcerated parents and each of their children (17 and under, with proof of parentage and guardian consent), followed by parent coaching — and these visits are in addition to the person’s regular visit allowance. Parents qualify through the FCC’s parenting classes; the program is described in Visiting in New Hampshire.

Messaging and Tablets

Electronic messaging runs through the same vendor on shared or personally purchased tablets. The person’s e-messaging address has to come from them directly — NHDOC does not give it out, and incarcerated people have no internet access. The department’s last detailed published description (2021) listed a per-message fee paid by the resident in both directions and no attachments; current pricing is in the ConnectNetwork system. All messages are monitored and inspected before delivery, and messaging violations carry a published minimum one-year loss of the service.

Tablets also carry the commissary-ordering, library, and legal-research apps. Cell phones are otherwise prohibited; the one published exception is in transitional housing, where residents approved for work release can be issued a department-configured, tracked cell phone under a 2022 directive.

Verify Before Acting

For the general, nationwide overview of this topic, see the national guide: Staying in Touch.