Sending Money in New Hampshire (NHDOC)

The Resident Account

Money for someone in NHDOC custody goes to their resident account — by statute, funds held in the department’s trust fund — which pays for canteen purchases, phone and messaging funding, and the medical co-pay. The posted resident manual caps the account at $1,000.

Electronic Deposits

NHDOC’s contracted vendor for deposits is ConnectNetwork by GTL (now ViaPath). The channels:

• Online at web.connectnetwork.com, or the ConnectNetwork apps for Android and iOS
• By phone through the vendor’s automated system — the deposit requires NHDOC’s Site ID 222
• At kiosks: all three prisons have kiosks available 24/7 taking cash and cards, and the department’s probation and parole district offices have kiosks too (Manchester and Exeter take cash and cards; the rest are card-only)

The department’s published fee table runs from $2 for a small cash kiosk deposit to $9-$10 at the high end: cash deposits at a kiosk cost $2-$9 depending on amount, and credit-card deposits cost $3-$10 with a $300-per-transaction ceiling. GTL customer service handles payment problems at 1-877-650-4249.

Deposits by Mail

A check or money order mailed to the facility — addressed with the person’s full name and DOC ID number — is logged by the mailroom and forwarded to the bureau of resident accounts for deposit. Cash in the mail is treated as contraband. The posted resident manual says personal checks may take up to 30 days to clear and money orders up to 15. Who may send a deposit is less settled: the current rules are silent, the department’s archived 2021 guidance required the sender to be an approved visitor, and the advocacy organization CCJR-NH reports deposits are accepted only from registered immediate family. NHDOC publishes no current page on mailed deposits — including the exact payee format — so the facility’s mailroom is the source for current requirements.

Two Different Addresses

Money owed to the courts — restitution, fines, and fees — does not go to the resident account. It goes to the NHDOC Collections Unit, P.O. Box 3356, Concord, NH 03302, with the person’s name and ID number printed on the check or money order, or through the same ConnectNetwork system under its collections option. The unit answers at (603) 271-0103 and collections@doc.nh.gov. Mixing the two up — mailing a restitution payment to the prison, or a personal deposit to the Collections Unit — adds processing time.

What Comes Out of the Account

Published deductions from a resident account:

• The $3 medical co-pay for resident-initiated sick-call visits (with a long exemption list — see Medical & Mental Health)
• Court- or disciplinary-ordered restitution
• Costs of willfully damaged property or self-inflicted-injury care — by statute only after a due-process hearing

The posted resident manual publishes the percentages applied to new deposits while obligations are outstanding: 10 percent to court-ordered restitution and fines, 20 percent to state filing fees, 25 percent to attorney fees, 50 percent to disciplinary charges and facility restitution, and 100 percent to account corrections and unpaid medical co-pays — so part of a deposit can be intercepted before it reaches canteen spending. In transitional housing, the structure changes entirely: work-release residents surrender their pay into a staff-managed budget that covers room and board, transportation, child support, family support, and savings, with weekly personal spending capped by phase ($20 rising to $60).

Commissary

The canteen is state-run — NHDOC keeps operational control, in partnership with New Hampshire Correctional Industries, with a contracted supplier (the 2024 contract award went to Union Supply Group, the same company behind the package program) and order fulfillment based at the women’s facility in Concord. The person buys against their account by withdrawal slip; tablets carry the ordering app. NHDOC publishes no indigent-canteen allowance.

Confirming a Deposit

Electronic deposits show in the ConnectNetwork account’s transaction history, per the department’s posted vendor guide. For mailed checks and money orders, NHDOC publishes no confirmation mechanism for the sender — the practical confirmation is the person seeing the funds post on their end.

Verify Before Acting

For the general, nationwide overview of this topic, see the national guide: Sending Money.