Maximum security (men) · State Prison · DOCCS

Upstate Correctional Facility

Malone, Franklin County, New York

Visiting schedules change without notice. Always call before traveling.

Call Visiting Office: (518) 483-6997 Info last verified: June 2026

A maximum-security prison for men in Malone, Franklin County, in the far North Country near the Canadian border.

Plan your visit

A quick checklist for visiting Upstate Correctional Facility. Confirm the details with the facility before you travel.

Confirm the person is still held here.
Make sure you are on the approved visitor list. Approval can take time, so start early.
Schedule your visit if the facility requires it.
Bring a government-issued photo ID.
Follow the dress code, and bring only what the facility allows — leave everything else in your vehicle.

Days & hours: Set by the facility — confirm the current schedule (visiting arrangements at a maximum-security facility may differ by housing unit) · Confirm the facility's current visiting schedule
Address: 309 Bare Hill Road, P.O. Box 2000, Malone, NY 12953 — Get directions
Phone: (518) 483-6997

Full visiting rules for this state · Find someone (inmate locator)

Statewide rules that apply at every DOCCS prison

These rules are set by DOCCS and apply at every unit. The full list — including all permitted and prohibited items and the approval process — is in Visiting in New York.

Dress code

No revealing or provocative clothing and nothing gang-associated; do not wear green (it resembles what incarcerated people wear) or anything resembling staff uniforms.
Each facility enforces its own visiting dress code and may turn away a visitor who is dressed out of code, so confirm the specific facility's rules before traveling.

ID: Every visitor must be on the incarcerated person's approved visitor list (the person initiates the request and DOCCS screens it). Adult visitors show a valid government-issued photo ID and pass through screening at each visit.
What to bring: Bring only what the facility allows — phones, bags, and most personal items are not permitted in the visiting room (lockers are provided). Money for the person's account is sent through JPay, never handed over at a visit.
Scheduling: Most facilities admit approved visitors within posted visiting hours, though some require advance scheduling and hours vary by facility — confirm with the specific prison before traveling. A newly committed person is processed at a reception/classification center first — Elmira is the primary men's reception center; Bedford Hills is the women's reception center — before transfer.

Full statewide rules: Visiting in New York

Overview

Upstate Correctional Facility, in Malone, is a maximum-security prison for men in the far North Country, near the Canadian border. Like all maximum-security facilities, visiting and movement are more controlled than at lower-security prisons, and arrangements can differ by housing unit.

What Makes Upstate Different

It is a maximum-security prison, so visiting, movement, and property are more restricted.
It was built around high-security and segregated-confinement housing, and it operates an active Special Housing Unit (SHU) for disciplinary confinement.
Visiting may differ by housing unit, so confirm the person’s unit and visit type before traveling.
It is in Malone, Franklin County, in the far North Country — a long drive from downstate New York.

Visiting

The statewide DOCCS rules above — the approved visitor list, the dress code, ID, and item limits — apply at Upstate Correctional Facility. The facility’s own arrangements:

The full visitor process is in Visiting in New York.

Getting There and Parking

The prison is in Malone, in Franklin County, in the far North Country near the Canadian border — a long drive from downstate New York.

Distances are approximate, based on map routing. Visitor parking is on site.

Nearby Services

Malone and the surrounding Franklin County area have gas, food, and lodging, with more options in the larger North Country towns. The nearest 24-hour emergency room is in the Malone area.

Mail

New York does not use an off-site mail vendor — incoming personal mail is opened and photocopied at the facility, and the incarcerated person receives the photocopies (images may also reach their JPay tablet) rather than the original letters. Address it with the person’s name and DIN (Department Identification Number) and the facility’s address. Legal mail goes to the facility and is handled under privileged-mail rules. Books, publications, and packages must be ordered from approved vendors. Full rules are in Mail & Packages.

Learn More

For detailed information about visiting and communicating with someone in a New York state prison:

Visiting in New York — the approved visitor list, dress code, and visiting hours
Mail & Packages — on-site photocopying and the approved-vendor package rule
Phone & Video Calls — free Securus calls, JPay tablets, and video visits
Sending Money — depositing through JPay
Medical & Mental Health — sick call, in-house care, and oversight
Transfers & Finding Someone — reception, finding someone, and the lookup

Sources

This page is compiled from the following publicly available sources. Policies change without notice — confirm current details with the facility before relying on them.