Sending Money in New York (DOCCS)
How to deposit money to an incarcerated person's account in New York through JPay — online, by phone, by MoneyGram, at the facility visitor lockbox, or by mailed money order — and what the account pays for.
Money for an incarcerated person in New York is deposited to the person’s account and is used to buy commissary items or to send money home. DOCCS processes deposits through JPay. Money is not handed over at a visit.
Online, mobile app, and phone deposits (JPay)
A debit or credit card deposit can be made through JPay:
- Online at the JPay website.
- By mobile app (JPay, available from the App Store or Google Play).
- By phone at 1-800-574-5729.
DOCCS states that these card deposits carry a fee based on the amount. Confirm the current fee on the DOCCS Account Deposits page or in JPay before sending.
MoneyGram deposits
A cash deposit can be made at a MoneyGram location using Receive Code 1317. A fee applies to MoneyGram deposits. Confirm the current fee and any limit at the MoneyGram location or on the DOCCS Account Deposits page.
By mail (money order or check)
A money order or check can be mailed to the JPay lockbox. DOCCS states there is no fee for this method, and the maximum money order or check amount is $999.99.
A money order or check uses a JPay deposit slip, which is available at the facility and identifies the incarcerated person by DIN, name, and facility. Make the money order or check payable to JPay and mail it to:
JPay PO Box 531190 Miami, FL 33153
DOCCS states that mailed deposits are processed within several business days of receipt. Confirm the current address and slip requirements on the DOCCS Account Deposits page before mailing.
Facility visitor lockbox
Each DOCCS facility has a visitor deposit lockbox. A visitor can leave cash, money orders, or checks in the lockbox; DOCCS states there is no fee for this method. Money orders and checks left in the lockbox use a facility-provided JPay deposit slip. Confirm the facility’s current lockbox location and procedure before traveling.
What the account pays for
Funds in the account are used by the incarcerated person to buy items from the commissary (such as food, hygiene items, and stationery) or to send money home. Account funds are separate from phone and video services — see Phone & Video Calls in New York for how communications are set up and paid for.
Verify Before Acting
Sources
This page is compiled from the following publicly available sources. Policies change without notice — confirm current details with the facility before relying on them.