Sending Money in Hawaii (HI DCR) | Prison Visitor Guide

Key info

The method depends on where the inmate is held. Hawaii holds some sentenced men at the Saguaro Correctional Center in Eloy, Arizona, a CoreCivic facility, and money is sent there through a completely different process than at Hawaii’s in-state facilities. Sending to the wrong place is a common mistake.

For in-state facilities (Halawa, Waiawa, Kulani, the Women’s Community Correctional Center, and the four Community Correctional Centers): money is deposited through GTL / ViaPath’s ConnectNetwork — online at web.connectnetwork.com or by phone at 1-877-650-4249, by credit or debit card. The limit is $300 per inmate per month.

For Saguaro (Arizona): money is sent to CoreCivic — by mailed money order or cashier’s check to a CoreCivic lockbox in Atlanta, or by Western Union (“Send2Corrections”). See the Saguaro section.

Money is never handed over at a visit.

First confirm where the inmate is held

Hawaii is a unified system, and some sentenced Hawaii men are housed out of state at the Saguaro Correctional Center in Eloy, Arizona, a private prison run by CoreCivic. The way money is sent is not the same for in-state facilities and for Saguaro. Money sent through the wrong channel does not reach the inmate.

Confirm the inmate’s current facility before sending. Hawaii has no public DCR online inmate locator; families use VINELink (VINE) to look someone up. Once the facility is confirmed, follow the matching section below.

In-state facilities: ConnectNetwork

For inmates at Hawaii’s in-state facilities, deposits go through GTL / ViaPath’s ConnectNetwork, the same vendor that handles phones, tablets, and video.

To deposit:

Online at web.connectnetwork.com, or
By phone at 1-877-650-4249.

Deposits are made by credit or debit card. An account at ConnectNetwork is needed to send funds online.

The in-state monthly limit

Deposits to an in-state inmate’s account are capped at $300 per inmate per month (electronic deposits). Deposits typically post within one to two business days.

Funds added to an inmate’s account may be applied to court-ordered restitution and to Crime Victim Compensation Commission (CVCC) fines before the inmate can spend them.

Mailing money to an in-state facility

The DCR’s published deposit information lists only ConnectNetwork for in-state facilities and does not give a mailing or lockbox address for funds. Whether DCR accepts a mailed money order for an in-state facility is not stated in its published materials. A family that wants to mail money to an in-state inmate should confirm the current method and address directly with DCR or the facility before sending anything.

This is different from Saguaro, which does have a published mail-in option — see below.

Saguaro (Arizona): a different process

Saguaro is operated by CoreCivic, and money is sent through CoreCivic’s systems, not ConnectNetwork. There are two ways to send funds to an inmate at Saguaro.

Both methods identify the inmate by a commissary number — a CoreCivic account number of about six or seven digits. This is not the same as any Hawaii state ID number, and the sender must use the commissary number, not a state number.

By mail (CoreCivic lockbox)

Send a money order or cashier’s check — no personal checks and no cash — to CoreCivic’s lockbox:

CoreCivic [Inmate name + commissary number] Facility: Saguaro P.O. Box 16545 Atlanta, GA 30321-0545

Do not enclose letters, photos, or anything else with the money — funds are processed separately from mail.

Western Union (“Send2Corrections”)

CoreCivic also accepts deposits through Western Union’s Send2Corrections service. Use:

Code City: TRUST CCA
State: TN
Recipient: the inmate’s commissary number and name

Payment can be made through a Western Union agent, the Send2Corrections app, the website send2corrections.com, or by phone.

Money is not accepted at a visit

Money cannot be handed over in the visiting room, at any Hawaii facility or at Saguaro. Funds are added only through the methods above — ConnectNetwork for in-state facilities, and CoreCivic’s lockbox or Western Union for Saguaro.

Verify Before Acting

Confirm the inmate’s current facility before sending money — the method is different for in-state facilities than for Saguaro in Arizona, and money sent to the wrong place does not arrive. For an inmate at an in-state Hawaii facility, deposit through ConnectNetwork at web.connectnetwork.com or 1-877-650-4249, by credit or debit card, within the $300-per-inmate-per-month limit; funds may be applied to restitution and CVCC fines first. A mailed money-order option for in-state facilities is not published, so confirm any mail-in method with DCR or the facility before sending. For an inmate at Saguaro, send a money order or cashier’s check (no personal checks, no cash) to the CoreCivic lockbox in Atlanta, or use Western Union’s Send2Corrections — in both cases identify the inmate by the CoreCivic commissary number, not a state ID number. Money is never handed over at a visit.

Sources

This page is compiled from the following publicly available sources. Policies change without notice — confirm current details with the facility before relying on them.