How to deposit

West Virginia routes deposits through ConnectNetwork (the ViaPath/GTL platform) into the inmate’s trustee account. Deposits can be made:

  • Online at ConnectNetwork.com (debit or credit card),
  • By phone at (888) 988-4768, or through the ConnectNetwork app, or
  • By money order through the mail.

A deposit requires the inmate’s name and ID number. Fees for online and card deposits vary by amount and are shown in the ConnectNetwork checkout — confirm the current fee before paying.

Sending a money order by mail

Make a money order (no cash or personal checks) payable to GTL Financial Services, enclose the ConnectNetwork deposit form with the inmate’s name and ID number, and mail it to:

GTL Financial Services 10005 Technology Blvd West, Suite 130 Dallas, TX 75220

A single money order may not exceed $300, and a processing fee is added on top (recently about $3 to $6 depending on the amount). Do not mail cash, and do not send money in a letter — letters go to a separate scanning center (see Mail & Packages).

How the trustee account works

Money sits in the inmate’s trustee account and is spent on commissary and obligations. Several things are deducted from it: commissary purchases, court-ordered restitution, health-care co-pays, and jail processing fees — and for some people, a 10% mandatory savings set-aside is taken first toward release. West Virginia does not publish a weekly commissary spending limit (it is set at the facility level), so confirm it with the specific prison.

Verify Before Acting

Sources

This page is compiled from the following publicly available sources. Policies change without notice — confirm current details with the facility before relying on them.