Sending Money in Tennessee (TDOC)
How to deposit money to an incarcerated person's trust account in Tennessee — only through JPay or ViaPath (online, by app, by phone, or at a kiosk) — why deposits cannot be made at the prison, and how trust-account money differs from phone-account funds.
How to deposit
Tennessee routes money to an incarcerated person’s trust (commissary) account through JPay or ViaPath (ConnectNetwork) only. Deposits can be made:
- Online at jpay.com or web.connectnetwork.com,
- through the app,
- by phone, or
- at a kiosk where available.
This applies to every Tennessee state prison, including the four operated by CoreCivic.
Where deposits cannot be made
Deposits cannot be made at any TDOC or CoreCivic facility. Money for the trust account moves only through JPay or ViaPath, not at the prison.
TDOC warns that sending money any other way risks fraud, and it operates a fraud-reporting line at 1-844-TDC-FIND. Sending funds through an unofficial channel is not safe.
How the account works
Money sits in the person’s trust account and is used for commissary and approved purchases. Deposited funds generally post within about one to two business days.
Trust-account deposits are separate from money put on a phone/tablet (calling) account, which goes through ConnectNetwork. For calling funds, see the phone & video guide.
Fees and limits
Fees and limits change. Check JPay or ViaPath for current fees, limits, and how to set up an account. A quoted figure is not reliable; the vendor’s current schedule is the authoritative source.
Sources
This page is compiled from the following publicly available sources. Policies change without notice — confirm current details with the facility before relying on them.