Phone & Video Calls in Pennsylvania (PADOC)

Key info

Phone calls run through Securus. The incarcerated person places outgoing calls; to receive them, families set up a prepaid account with Securus (Securus / Correctional Billing Services, 800-844-6591).

Tablets, email, and messaging run through ViaPath Technologies, via ConnectNetwork. Families send electronic messages through ConnectNetwork, and ViaPath supplies the inmate tablets (email, music, games, eBooks).

Video visits run on Zoom through PADOC’s Inmate Visitation System, free of charge, and are scheduled like an in-person visit. This is separate from Securus and ViaPath.

Per-minute call rates change. Pennsylvania’s rates are set under the FCC’s incarcerated-calling rules, which changed in 2024 and again in late 2025; confirm the current rate with Securus or on PADOC’s contact-an-inmate page.

How phone calls work

Pennsylvania’s phone vendor is Securus. Calls are placed by the incarcerated person — families cannot call in. To receive calls, set up a prepaid account with Securus (Securus / Correctional Billing Services, 800-844-6591) using the person’s name and DOC inmate number.

Call rates

Do not rely on a fixed per-minute figure. Pennsylvania’s call rates are set under the FCC’s incarcerated-calling rules, which changed in 2024 and again in late 2025. Confirm the current rate with Securus or on PADOC’s “Contact an Inmate” page.

Tablets, email, and messaging

Tablets and electronic messaging run through ViaPath Technologies, via its consumer brand ConnectNetwork. Families send electronic messages through ConnectNetwork, and ViaPath supplies the inmate tablets, which provide email, music, games, and eBooks.

Video visits

Video visits run on Zoom through PADOC’s Inmate Visitation System and are free of charge. They are scheduled and approved like an in-person visit (see the visiting guide), and are separate from Securus and ViaPath.

Sources

This page is compiled from the following publicly available sources. Policies change without notice — confirm current details with the facility before relying on them.