Phone & Video Calls in Oregon (ODOC)

How calls work

The adult in custody places outgoing calls — there is no way to call in — and each call is limited to about 30 minutes and is monitored and recorded. To receive calls, set up a free account with ICSolutions (ICS Corrections), add a prepaid balance, and validate your phone number; number validation has been required since late 2022. The person can also leave a short voicemail for about $0.50 a message.

What it costs

As of 2026, ODOC’s phone rate is about $0.09 per minute for in-state and domestic calls. Rates and deposit fees (which differ for web, kiosk, and walk-in payments) change with the contract, so confirm the current numbers on the ICSolutions/ODOC pages rather than relying on a figure here.

Video visits

Oregon offers video visits through ICSolutions (“The Visitor”). Register for free, validate your phone number, and schedule from a computer or smartphone. At-home video sessions are fee-based — roughly $0.21 a minute for a session of about half an hour — and the exact cost varies by facility, so confirm it when you schedule. All video calls are monitored. (Visiting in person is covered in Visiting in Oregon.)

Messaging and tablets

Electronic messages are handled through GettingOut (also ICS); fees apply, so check the current per-message price before relying on it. Oregon is deploying personal ViaPath tablets to everyone in custody, replacing the older shared-checkout tablets. The tablets themselves are free; calling, messaging, and scanned mail run on them, and some content is paid. Confirm what is available at a given prison on ODOC’s tablet-deployment page.

Verify Before Acting

For the general, nationwide overview of this topic, see the national guide: Staying in Touch.